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- Why can't I open 3D scenes?
- Why do I need a mozaWeb account?
- How can I log into my mozaWeb account?
- I forgot my password
- How can I modify my password and other data of my mozaWeb account?
- Why do I have to activate the digital publications?
- How can I continue to use Flash content?
- How to watch 3D scenes with a VR headset?
- How can I allow cookies in my browser?
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- Use the mozaWeb browser
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- I have multiple user accounts and I would like to merge them
- How can I switch to a Teacher account?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- Can I modify and upgrade the type of my licence?
What to do if I have already activated a licence code but I would rather use it in another user account.
Activated licence codes can be deactivated within one week after their activation. They can then be activated again in another user account. Reactivation of a licence code does not modify its validity period.
This is how to deactivate a licence:
1 Log into the user account in which the licence was activated.
2 In My licences, find the licence to be deactivated.
3 Deactivate the licence.
This is how to reactivate a licence:
4 Log into the new user account in which you want to reactivate the licence.
5 Activate the licence.
If one week passes after activating a licence, it cannot be deactivated, it will remain in the user account in the activating user until the end of the validity period and this user cannot transfer it to another user.
Licences linked to users
Licences linked to user accounts can be deactivated within a week after activation. These licences are Mozaik TEACHER / Mozaik STUDENT and the licences of digital books and digital atlases.
Licences linked to computers
Licences linked to computers (such as mozaBook Classroom / Multilang licences) can be moved to another computer as described at the following page: Migrating a mozaBook licence.
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