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- Why can't I open 3D scenes?
- Why do I need a mozaWeb account?
- How can I log into my mozaWeb account?
- I forgot my password
- How can I modify my password and other data of my mozaWeb account?
- Why do I have to activate the digital publications?
- How can I continue to use Flash content?
- How to watch 3D scenes with a VR headset?
- How can I allow cookies in my browser?
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- Use the mozaWeb browser
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- I have multiple user accounts and I would like to merge them
- How can I switch to a Teacher account?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- Can I modify and upgrade the type of my licence?
I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
If you have not done it yet, activate your Mozaik TEACHER / Mozaik STUDENT licence. To do that, log in with your user account on mozaweb.com. Click on the myLearn (1) => Activate new code (2) menu (or on the link) and enter the Mozaik TEACHER / Mozaik STUDENT activation code (3):
If you have already activated your Mozaik TEACHER / Mozaik STUDENT licence, then install and launch mozaBook. If you have just installed it to your computer, then you will see the window shown in the image below. Log in with your mozaWeb account (1), (2), and start to use mozaBook.
If mozaBook asks for a licence code (see image below), do not worry, just click on the log in button (3) and enter your mozaWeb username and password. Now you should be able to use mozaBook.
If you haven't yet activated your Mozaik Teacher / Mozaik Student licence, you can enter the activation code here.
mozaBook will redirect you to the Activate new code page (see above), where you can complete the activation process.
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