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- How can I try mozaBook?
- Do I need Mozaik TEACHER or mozaBook CLASSROOM as a teacher?
- What is the difference between user licences and device-based licences?
- How can I buy mozaBook?
- What is the MULTILANG version?
- What is a Licence Pack?
- Where can I enter the mozaBook license code I purchased?
- Can I modify and upgrade the type of my licence?
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- What is a local user and how is it linked to my mozaWeb account?
- How can I activate my digital publication?
- How can I download the offline version of my textbooks in mozaBook?
- Can I use mozaBook on an Apple MacOS computer?
- Can mozaBook be installed on Linux computers?
- How can I use the mozaBook app on an Android interactive board?
- How can I transfer my mozaBook licence to another computer?
- How can I delete a local user in mozaBook?
- System requirements
- How can I start mozaBook in windowed mode?
- Handwriting recognition in mozaBook
- How can I open GeoGebra content in mozaBook?
- Why can mozaBook not connect to the mozaWeb server?
- I receive an error message about proxy settings when I launch mozaBook
- How can I send feedback and bug reports in mozaBook?
- How to send feedback from mozaBook when the server is not available?
- How should I install mozaBook as an administrator? Is silent installation available?
- How can I download the offline version of 3D scenes in mozaBook?
- My licence has expired. What content and functions can I still access?
- Changing your hard drive or your computer; reinstalling mozaBook; entering a new licence code
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- What licence code do I have? How do I know what digital content can I access with my licence code?
- Licence validity
- Can several people use the same copy of mozaBook?
- Missing dll file after a mozaBook update
Why can mozaBook not connect to the mozaWeb server?
On certain, mainly older, computers, the following error message may be displayed:
This action requires access to the mozaWeb server. The server is not accessible at the moment.
Most of the time, this error occurs on Windows 7 computers and is caused by not updating Windows regularly. Windows updates contain essential certificates that are required to access most websites and servers. If Windows is not updated regularly, these certificates will expire, and some sites and servers will not be accessible.
The issue can be resolved by updating Windows and installing the suitable Windows update, containing certificates, from one of the following links:
for Windows 7 – 32 bit:
https://www.microsoft.com/en-us/download/details.aspx?id=45588
for Windows 7 – 64 bit:
https://www.microsoft.com/en-us/download/details.aspx?id=45633
For other Windows versions, should the issue occur:
https://support.microsoft.com/en-us/topic/support-for-urgent-trusted-root-updates-for-windows-root-certificate-program-in-windows-a4ac4d6c-7c62-3b6e-dfd2-377982bf3ea5
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