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- Do I need Mozaik TEACHER or mozaBook CLASSROOM as a teacher?
- How can I buy mozaBook?
- What is a Licence Pack?
- How can I buy digital publications?
- What payment methods can I choose from?
- Making a purchase, payments, order summary
- Where can I find the products I purchased?
- I receive an error message when I try to activate my licence. What should I do?
- Licence validity
- My licence has expired. What content and functions can I still access?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- How can I transfer my mozaBook licence to another computer?
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- How can I allow cookies in my browser?
- How can I renew my licences?
- What should I do if my payment was unsuccessful?
- Can I modify and upgrade the type of my licence?
What should I do if my payment was unsuccessful?
You can check the status of your orders by clicking on My purchases (1). During the payment, our system waits for 30 minutes for the chosen payment service provider's confirmation. Until the confirmation is received, the status of your order will be Payment in progress (2). If the confirmation is unsuccessful or the period of 30 minutes is over, the status switches to Waiting for payment. In this case, by clicking on the Payment button (3), you can choose either the same or a different payment method or you can also delete your order by clicking on the Cancel button. You can view the details of your order (for example, your activation code if the payment was successful) by clicking on the link Show details (4).
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