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- Can educational content found on mozaWeb or in mozaBook be shared externally?
- Why can't I open 3D scenes?
- How to watch 3D scenes with a VR headset?
- How can I download the offline version of 3D scenes in mozaBook?
- The 3D player is not launched in Windows 7
- I use a Chromebook. How can I open 3D scenes?
- Why do I get a message saying 3D scenes cannot be used on interactive boards?
- How can I open 3D scenes on Android interactive boards and tablets?
- VR Compatibility Guide for Mozaik Educational Products
- What is an XR licence extension?
Why can't I open 3D scenes?
To view 3D scenes, you need the mozaik3D player. If you click on a 3D scene on our web page the player will start automatically, in case it is installed on your device.
Where can I download it?
If the player is not installed on your device, mozaWeb will automatically prompt you to download it, as soon as you click on a scene. Click on the message displayed in the centre of the page to download the player (1).
If no such message has been displayed, click on Products => mozaik3D app (2) to download the installer (3) corresponding to your system. Besides the most popular platforms, you can download the installer for other operating systems as well, for example, Android interactive boards (4). 
Scroll down to the bottom of the page to see the system requirements.
How can I install it?
In Windows and Mac OS, run the installer you have downloaded. In Windows, the installation is completely automatic. In Mac OS X, install the software as usually.
In the case of mobile devices using iOS and Android, it is recommended to enable automatic updates or go to the Apple App Store or the Google Play Store to update the application manually. The above links lead you to the official store sites. You can install the player from there in the usual way.
Most Debian-based and RedHat-based Linux distributions have a graphical package manager, which usually allows users to install the 3D player by double-clicking on it in the file manager. Depending on the configuration of your operating system, you may need the administrator password.
If you do not have a Debian-based or RedHat-based Linux distribution, download the distribution-independent package and unzip it in the root directory. To do so, you may need administrator rights.
Please make sure that you download the file/package that matches your operating system (32bit or 64bit)
Once the installation is complete, try to open a 3D scene.
I have installed the 3D player, but I still cannot open 3D scenes
If you cannot open 3D scenes immediately after the installation is complete, first check if you have installed the player that is appropriate for your operating system. If this is ok, but the problem persists, close and reopen your browser. If the problem is not yet solved, restart your computer/mobile device.
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